Introduction
A disabled user is an account that has been temporarily or permanently blocked from accessing CAREFUL by an Administrator. This feature allows you to revoke system access while preserving all patient assignments, action history, and audit records.
Key Points About Disabled Users
Access is Completely Blocked
When you disable a user:
Team Membership Remains Unchanged
Disabling a user does not automatically affect their clinical work:
- They remain members of all their teams
- Patients assigned to them stay assigned
- Actions assigned to them remain assigned
- Their on-duty/off-duty status is preserved
- All audit log entries are retained
This design ensures patient safety and accountability. A disabled user's clinical responsibilities remain visible to administrators and team members, so nothing falls through the cracks.
You Must Manually Reassign Their Work
After disabling a user, you should:
- Handover their patients to active team members using the "Take all this user's patients" option (force handover)
- Reassign their actions to other staff members
- Remove them from teams if they won't be returning
In the My Organization → Members tab:
- Disabled users don't appear in the members list by default
- Tick the "Show Disabled Users" checkbox at the top to reveal them
- Disabled users have an "Account Disabled" status label beneath their name
Re-Enabling is Quick and Easy
Only an Administrator can re-enable a disabled user:
- Go to My Organization → Members
- Tick "Show Disabled Users"
- Click the dropdown menu (⋮) on the disabled user's row
- Click "Enable user"
Re-enabling is immediate:
- The user can log in straight away
- Their chat account is reactivated
- They regain access to all teams, patients, and actions
- They receive a push notification: "Your access to CAREFUL has been enabled"
When to Use This Feature
Common scenarios:
- Staff member on extended leave (maternity, sabbatical)
- Temporary suspension pending investigation
- Staff member has left the organisation
- Security breach or compromised account
Important: Disabling yourself is not permitted. If you need to step away, set yourself to OFF duty or arrange a handover instead.
Audit Trail
All disable and enable actions are recorded in the audit log:
- Go to My Organization → Log tab to view the complete history
- Each entry shows which Administrator disabled/enabled the user and when