How to Disable a User

Disabling a user immediately removes their access to CAREFUL while preserving their account and activity history. This is useful when a staff member leaves the organisation, takes extended leave, or needs their access temporarily suspended. Disabled users can be re-enabled at any time.

• You must be an Organisation Administrator to disable users
• You cannot disable your own account
• You cannot disable users who are already disabled (you'll see "Enable user" instead)

1. From the sidebar, select My Organization
2. Click the Members tab to view all users in your organisation
3. Locate the user you want to disable in the members list
4. Click the dropdown menu button (⋮) on the right side of that user's row
5. Click Disable user from the menu

A confirmation dialog appears with the title "Are you sure?" and a warning message.

6. Read the confirmation message: "Please confirm that you wish to disable this user. They will no longer have access to the system"
7. Click the Disable user button to confirm, or Cancel to abort

The dialog closes and the members list automatically refreshes. The disabled user's status updates immediately, and the dropdown menu now shows "Enable user" instead of "Disable user".

When you disable a user:

• They immediately lose access to CAREFUL and cannot log in
• They receive a push notification: "Your access to CAREFUL has been disabled"
• Their chat account is deactivated (if chat is enabled for your organisation)
• Their account history and activity logs are preserved
• Any patients they're responsible for remain assigned to them (you may want to handover these patients separately)
• Any actions assigned to them remain assigned (you may want to reassign these separately)

• Before disabling a user who is currently on duty, check if they have patients assigned or outstanding actions. Consider asking them to handover patients and complete or reassign actions first
• To re-enable a user, follow the same steps but click "Enable user" instead. The user regains immediate access
• Disabling is not the same as removing from a team. A disabled user remains a member of their teams but cannot access the system. To remove someone from a specific team only, use the team members management instead
• Check the Log tab in My Organization to see a complete audit trail of when users were disabled and enabled